Preguntas frecuentes
Our tour prices are comprehensive and designed to provide you with a hassle-free experience. They include private transportation in high-end SUVs, a personal bilingual guide who will enrich your journey with local insights, entrance fees to all the attractions listed in the itinerary as long as you book with us, and meals if specified. We aim to provide value for your money and a memorable experience.
We also provide flight, hotel & attraction ticket booking options.
Absolutely! We believe that travel is a personal experience and should be tailored to your preferences. You can modify the itinerary to include the attractions you wish to visit, choose your preferred meals, and even specify the pace of the tour. Our team will work closely with you to design a tour that fits your needs and interests.
Yes, we do offer discounts for large groups. We understand that traveling in a group can be more fun and economical, and we're happy to support that. The discount depends on the size of the group, so please contact us for more details.
We understand that plans can change, and we try to be as flexible as possible. Our cancellation policy varies depending on the tour, but we generally offer a full refund if you cancel a certain number of days before the tour. Please refer to the specific tour details for more information or visit our terms and conditions page.
Yes, we can. We understand that food is a big part of the travel experience, and we want to make sure you enjoy it. If you have any dietary restrictions or preferences, let us know in advance, and we'll do our best to accommodate them.
For your convenience, we accept a variety of payment methods. You can pay with all major credit cards, bank transfers, and PayPal. Our payment process is secure and straightforward. Meanwhile we can also accept cash payments from our customers upon arrival.
Yes, we do. We want to make your trip as smooth as possible, so we offer airport transfers. Just provide your flight details during booking, and our driver will be there to pick you up.
To ensure that we can accommodate your preferred dates and customize your tour to your liking, we recommend booking at least a month in advance. However, we will always do our best to accommodate last-minute bookings.
We recommend packing light but smart. Comfortable walking shoes are a must, as our tours often involve walking. A hat and sunscreen will protect you from the tropical sun, and a camera is essential to capture the beautiful sights. And of course, bring your sense of adventure!
Our tours are designed to be enjoyed by everyone, including children. However, some activities may have age restrictions for safety reasons. If you're planning to bring children, let us know, and we'll customize the tour to ensure it's suitable for them.
Our Drivers cum guides are fluent in English and Malay. At the moment the current tours displayed on our website are with driver cum guide and does not include a seperate guide services. They are trained to communicate effectively and to make sure you have a great time. If you have a preference for a guide, let us know, and we'll do our best to accommodate you.
While it's not mandatory, we highly recommend purchasing travel insurance. It provides peace of mind and financial protection in case of unexpected circumstances such as trip cancellations or medical emergencies.
What a wonderful idea! Yes, you can certainly book a tour as a gift. We believe experiences make the best gifts. During the booking process, simply provide the recipient's details and we'll take care of the rest. We can even provide a personalized gift voucher if you'd like.
Once your booking is confirmed, our automated system will send you a confirmation email. This email will include all the details of your tour, such as the itinerary, pickup time, and contact information for your guide. We ensure all the information you need is at your fingertips.
Our tours are priced to provide you with a high-quality, personalized experience. Unlike standard group tours, our tours are private and tailored to your interests. Our bilingual guides provide personal attention to each guest. Moreover, we use high-end SUVs for transportation instead of standard tour buses or vans. We believe that these elements create a more enjoyable and memorable experience, providing excellent value for the price.
We take the health and safety of our guests very seriously. We have implemented a range of safety measures in response to COVID-19, including regular sanitization of vehicles, mandatory mask-wearing, and adherence to social distancing guidelines. Our guides are also trained to provide assistance and information about these measures.
Absolutely! We can accommodate large groups. We have a fleet of comfortable vehicles and a team of experienced guides to ensure that your group has a memorable experience. Please contact us to discuss the specifics of your group tour.
We strive to make our tours accessible to everyone. If you have mobility issues, please let us know in advance so we can make the necessary arrangements. While some sites may not be fully accessible, we will do our best to provide an enjoyable and comfortable experience for you.
We understand that travel plans can change. If you need to change your booking dates, please contact us as soon as possible. We will do our best to accommodate your request based on availability.
Most of our tours run rain or shine. In the case of severe weather, we will try to reschedule the tour. If rescheduling is not possible, we will offer a full or partial refund depending on the circumstances.
Yes, we do offer discounts for seniors and students. We believe that everyone should have the opportunity to explore and enjoy the beauty of Malaysia. Please contact us for more details on these discounts.
As much as we love animals, pets are generally not allowed on tours due to the restrictions from attraction places. However, please let us know in advance if you will be bringing a pet along.
